This Digital Services Contract, EcoCare for Single-Phase UPS, APC Smart-UPS is a revolutionary membership plan tailored to enhance your operational efficiency and promote sustainability. Spanning a duration of 5 years specifically for Li-Ion UPS models, the EcoCare membership is your solution to modern business challenges, ensuring your infrastructure remains resilient and reliable.

• 24/7 Proactive Monitoring: Sleep easy knowing that your single-phase UPS systems are under constant surveillance by Schneider Electric experts. This proactive monitoring means your teams can focus on their core operations while still having centralized visibility into their UPS operations.
• Exclusive Access & Fast Response Times: EcoCare membership employees get faster service with dedicated support and prompt on-site interventions. This significantly reduces the financial burden associated with unforeseen service dispatches, as labor and spare parts are included.
• Specialized Training Opportunities: The EcoCare membership offers optional training sessions that empower your team. They will learn how to self-monitor using EcoStruxure IT Expert, equipping them with skills for basic troubleshooting of your single-phase UPS assets.
• Preferred Rates for Data Asset Collection: Take advantage of our EcoConsult Audit service, which offers preferred rates for on-site data asset collection. This helps in better understanding inventory baseline requirements for your current and future IT asset management needs.
• Dependable Warranty & Support Services: EcoCare ensures maximum productivity with emergency telephone support and Next Business Day on-site service response. Our aim is to minimize downtime and help you achieve accurate results without unnecessary delays.

Technical Details of the Product

• Service Type: Digital Services Contract
• Membership Duration: 5 Years
• Supported Models: Li-Ion UPS, single-phase APC Smart-UPS
• Monitoring Type: 24/7 Proactive Monitoring
• Warranty Coverage: Comprehensive warranty service included

How to Install

Installation of the EcoCare membership is seamless. Follow these simple steps:

1. Purchase the EcoCare membership through an authorized Schneider Electric partner or directly via the Schneider Electric website.
2. Upon confirmation of your purchase, you will receive a welcome email with details on accessing your member benefits.
3. Schedule a kick-off meeting with your dedicated Schneider Electric expert to discuss your specific needs and how to fully leverage the EcoCare benefits.
4. Begin the onboarding process, which includes training sessions and setup of monitoring tools like EcoStruxure IT Expert.
5. Enjoy full access to your membership services and start optimizing your single-phase UPS operations!

Frequently Asked Questions

• What is included in the EcoCare membership? The EcoCare membership includes 24/7 monitoring, on-site support, emergency telephone services, labor and spare parts, as well as optional specialized training.
• How does the monitoring service work? The monitoring service operates 24/7, providing real-time insights and notifications regarding the performance and health of your single-phase UPS systems, allowing you to address potential issues proactively.
• Is there a limit to the number of UPS systems I can enroll in EcoCare? No, there is no specific limit. You can enroll as many single-phase UPS systems as required under your EcoCare membership, maximizing the benefits across your fleet.
• Can I customize the training sessions for my team? Yes, the training sessions can be tailored to meet the specific needs of your team, ensuring they receive the knowledge necessary to effectively manage and troubleshoot your UPS systems.
• What happens if I need urgent support? In case of urgent issues, you can utilize the emergency telephone support service. Additionally, our Next Business Day on-site service ensures that any critical downtime is addressed promptly.